We've tried to answer some common questions about visiting Thornden Hall.
If you require more help, please do Contact Us!
Gift Certificates can now be purchased by clicking HERE
Certificates are valid for one year from date of purchase and can be redeemed online by entering the relevant code in the final checkout screen.
Tickets can be booked 24 hours a day, 365 days a year via the 'What's On' page of our website. Once a seat selection is confirmed, pricing options appear as a drop down menu for each seat. All online orders will recieve a link for Print at Home tickets which can be presented on paper or digitally.
Tickets can also be ordered over the phone by calling the Box Office team on 023 8024 6555. Phone lines are monitored Monday - Friday from 9am till 4pm.
Thornden Hall Box Office counter opens 45 minutes before all shows where tickets can be purchased in person. Thornden Hall's Box Office Counter is not open during business hours, but tickets can be purchased in person from Thornden School Reception. Thornden Hall is not open to visitors during the school day.
Ticket prices vary by show and are often set by the event promotor. Where available, concession tickets apply to children, students in full time education, and those aged over 60.
Children under two years old will not be admitted unless the performance is specifically advertised as suitable for 'Under 2s'. All children over the age of 24 months must have a valid ticket, even if they sit on the lap of a parent/guardian.
Once a ticket is purchased at full price no discounts or concessions will be made retrospectively.
Thornden Hall works hard to deliver great value to all our customers. Our fees reflect those levied on us by our ticketing agent and are not a source of additional income. In order to minimise the impact to our customers, our booking fees are levied per transaction, not per ticket.
A booking fee of £1.50 is charged for online transactions and £1 for phone transactions. No booking fee is charged for counter sales at our Box Office or Thornden School Reception.
A £1 administration charge is payable for any order ammendments.
Tickets cannot be exchanged or refunded. We are unable to give a refund unless a performance is cancelled.
Should a performance be sold out and you are unable to attend then we will be happy to attempt to resell your ticket.
We reserve the right to refuse admission to latecomers. In most cases we are able to admit latecomers via the rear doors of the auditorium, although we may ask you to wait until a suitable break in the performance.
Please be aware that if you cannot be admitted due to lateness, we are unable to give any refunds or exchanges.
Call our Box Office Team on 023 8024 6555 for Access Tickets to all shows and events.
A small number of disabled parking spaces are available for Blue Badge Users. These are directly in front of our Foyer. We offer ground floor access to our Foyer, Box Office, Bar, Accessible Toilets and Auditorium.
Our front row of seating is at floor level and can be reconfigured to accept wheelchairs on request. Please call the Box Office to book these spaces.
Our auditorium is also fitted with a Sennheiser Infra Red Hearing System to support the Hard of Hearing. We also welcome registered assistance dogs.
Thornden Hall is located on Winchester Road, Chandlers Ford, Eastleigh, SO53 2DW.
We are located within the Thornden School Site. You cannot see Thornden Hall from the road, just follow the signs for Thornden Hall once on the school site.
By Car - Located just off junction 12 of the M3 and with plenty of free parking.
By Bus - The BlueStar No.1 stops at The Nuffield Hospital which is next to Thornden Hall coming from Southampton and Winchester.
By Train - Chandler's Ford station is approximately a 30 minute walk, however the BlueStar No.1 stops at the Train Station before heading through Chandler's Ford to Thornden Hall.
Thornden Hall boasts a light and airy glass fronted foyer. Our Foyer Balcony has a small gallery of local artwork or recent production photos, along with an exclusive seating area.
Our bar is operated by our volunteers and all profits are used for the further development of the Hall. The bar opens 45 minutes before curtain up and will remain open for the interval.
Our team will be delighted to take interval pre-orders so you can beat the queue! We offer a selection of wine, beers, gin and soft drinks. Coffee, tea and hot chocolate are also available. Crisps and sweets are available to purchase along with a delicious range of New Forest Ice Creams.
We accept both cash and card payments.
Baby changing facilities can be found in the disabled toilet opposite the main entrance to the Auditorium. Please ask any member of our Front of House team for further guidance.