We take your privacy seriously. This Privacy Notice explains how we collect, use, store and protect your personal data, and outlines your rights under UK data protection law. This notice applies to Thornden Hall Arts Centre, which operates on the site of Thornden School and is managed by HISP Multi Academy Trust. For the purposes of UK data protection law, HISP Multi Academy Trust is the Data Controller and Thornden Hall operates as part of the trust.
We process personal data in accordance with The UK General Data Protection Regulation (UK GDPR) and The Data Protection Act 2018. This notice applies to all personal data we hold, whether in electronic or paper form.
We collect personal data when you buy tickets (online, by phone, or in person), make a donation, purchase a gift voucher, sign up for emails, contact us directly, or visit our venue to attend events.
The data we may collect includes:
UK GDPR requires us to explain why we use your data and the lawful basis we rely on for each activity.
We process personal data for the following purposes:
Purpose: To sell tickets, process donations, issue gift vouchers, and communicate essential booking information.
Lawful basis:
Purpose: To maintain accurate records of your transactions and interactions, respond to queries and requests, and improve customer service.
Lawful basis:
Purpose: To inform you about events, performances, and services that may interest you
Lawful basis:
You may withdraw your consent or opt out of marketing at any time.
Purpose: To understand audience behaviour, and improve our programme, communications, and services
Lawful basis:
Purpose: To ensure public safety, and prevent and detect crime
Lawful basis:
Purpose: To promote our venue and events
Lawful basis:
When we rely on legitimate interests, we have balanced our organisational needs against your rights and freedoms.
Our legitimate interests include:
We only rely on legitimate interests where the impact on your privacy is minimal and reasonable.
Depending on your preferences, we may contact you about relevant events or services. All of these marketing emails include an unsubscribe link and you can update your preferences at: https://thorndenhall.ticketsolve.com/ticketbooth/login. If you opt out of marketing, we may still contact you about essential booking related matters.
We do not sell your personal data.
We may share data with trusted service providers where necessary, including:
All providers are contractually required to keep your data secure and use it only for agreed purposes. Where providers reside outside of the EU, contractual agreements are in place to ensure they meet UK GDPR compliant standards.
We may also share data where required by law, including with law enforcement or regulatory bodies.
When you visit www.thorndenhall.co.uk we collect technical data such as IP address, login information, and page interactions
Cookies are used to enable online bookings, improve website performance and analyse site usage. Cookies are required for the booking system to function properly. They do not store personal information.
We may use third-party analytics tools such as Google Analytics. You can manage preferences through your browser or Google Ad Settings.
We retain personal data for no more than 10 years after your last interaction with us, unless a longer period is required by law.
CCTV operates across the Thornden School site for safety and security.
We may photograph or record performances or events for promotional purposes. Signage is displayed, and you may inform staff if you do not wish to be recorded for non‑security purposes. CCTV recordings are stored for 30 days.
You have the right to:
You also have the right to request a copy of all the data we hold for you. To do this, contact:
Thornden Hall Arts Centre
Winchester Road
Chandler’s Ford, Eastleigh
Hampshire, SO53 2DW
Email: info@thorndenhall.co.uk
We will respond within one calendar month. Requests are usually free unless excessive.
We may update this Privacy Notice from time to time. Significant changes will be communicated via our website or directly where appropriate.
For questions, data requests, or to update your preferences, email info@thorndenhall.co.uk.
The DPO for HISP Multi Academy Trust is Dr Kevin Thurlow-Criss. Our DPO can be contacted by emailing info@hispmat.org.